Gestão de processos de negócios em empresas públicas Brasileiras: uma análise do panorama atual / Management of business processes in Brazilian public companies: an analysis of the current panorama

Patrícia de Aquino Lannes, Rafaela Lira Santos Regio, Roquemar de Lima Baldam, Lourenço Costa, Thalmo de Paiva Coelho Junior, Elaine Christina Gonçalves Dá Rós Baldam

Resumo


Objetivou-se analisar, comparar e verificar as diretrizes dos modelos de seus gerenciamentos de processos de negócios, através da avaliação de suas Orientações para Processos de Negócios (BPO). Por meio da aplicação de questionários, foi possível visualizar que nenhuma das três empresas se encontra nos níveis avançados de BPO. De uma forma geral, a pesquisa confirmou o que a teoria afirma acerca das características e problemas do serviço público em organizações governamentais, segundo a qual há uma falta de intensidade de pressão ou compulsão exercida pelas forças do mercado para o desempenho eficiente e eficaz da organização pública.

Destaques: 33% da amostra treina funcionários para melhorar os processos.

Dois terços encontra-se entre os estágios de BPO Ad Hoc e Definido.

Percebe-se uma tendência a formalizar os processos e focar nos resultados.

 

 


Palavras-chave


BPM, Empresas Públicas, Brasil, BPO.

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Referências


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