Benefícios da utilização da mineração de processos / Benefits of using process mining

Roquemar de Lima Baldam, Lourenço Costa, Luciana de França Pestana, Paulo Cézar Thiebaut, Thalmo de Paiva Coelho Junior, Elaine Christina Gonçalves Dá Rós Baldam

Resumo


A mineração de processos é um tema que tem apresentado relevância nos últimos anos, tendo em vista a constante necessidade de melhoria de processos de negócios em ambientes competitivos. Assim, num contexto em que se busca melhorias de eficiência, a presente pesquisa objetiva identificar os principais benefícios resultantes da utilização de mineração de processos nas organizações. Para se alcançar o objetivo proposto pelo estudo, foi realizada uma revisão sistemática de literatura, proposta por Cooper (1984), objetivando, a partir da pesquisa e análise dos estudos primários, realizar a discussão e a síntese dos resultados. A partir da metodologia utilizada, foram selecionados estudos primários que dispunham sobre os benefícios decorrentes da aplicação da mineração de processos. Foram identificados diversos benefícios decorrentes da utilização da técnica nas organizações, classificados em 14 modalidades distintas.O presente estudo se justifica pela relevância do tema e pela falta de achados, na literatura, de estudos que abordem, de forma sistemática, os benefícios identificados por pesquisas primárias, decorrentes da aplicação da mineração de processos.

 

Palavras-chave


Mineração de processos, benefícios, gerenciamento de processos de negócios, logs de eventos.

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Referências


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